Friday, October 20, 2006

Ring that bell one more time...

Do you ever have a bad day at work? I am having one of those NO BELL days. LOL... I work in a computer room which is a secure environment which requires you have a KEY to enter OR you ring a bell. How irritating is that? I feel like Pavlov's dog all of a sudden. Most of the time I put up with the irritation however we have been short one employee this week and I have been pulling double duty doing my job and hers. The bad thing is that I am still learning how to do her job much less mine since I have been here a sum total of 2.5 months.
This morning I am focusing on editing paramater files on VMS which requires my utmost attention to detail. RING RING RING goes the bell constantly. I keep having to get out of my chair and go answer the door. Ok, that is a given, folks need in to get help or do their jobs etc. However, when someone that has a key rings the bell and then just walks away as if they did not ring it that is the final straw. It is even worse when it is your BOSS. So, the bell rings for the umpteenth time, I get up and salivate as I walk towards the door. (Remember the trained response right?) I get to the door as two ladies are slowly walking away. I open the door and stand half way into the hallway and watch my boss walk away. I wait until my boss walks back to the door and when she does not offer any explanation as to why they rang the bell I told her that the next time the bell rings while I am trying to concentrate I will remove the door from its hinges. Of course this was not my direct supervisor nor does my supervisor even answer to this person but she is a director type level person. Can you imagine the look on her face when I advised her that I was going to take the door off the hinges? LOL... Luckily for me she did not take me serious and just told me that maybe they need to hand out more keys for folks to get in that needed them. I was thinking, what a novel idea that would be.
Now , I know, to some that may seem like a tiny thing to be irritated about. The problem with our being interrupted multiple times per day when we are trying to focus on minute detail is that it causes us to make mistakes when our concentration is broken constantly. Here is an example of what I am talking about. In order to delete files on VMS you have to type in a command like this. del hrcc$data:cpy080d*.dat;* Yesterday evening I typed del hrcc$data:cpy080*.dat;* which in turn deleted 28 files. At most it should have deleted 8 files. I thought about that being a larger number than normal but did not think much more about it. So, I finished the task at hand and went to run the manual job on vms and it failed. That is when it occured to me to look back at the del command I did. It took me several comparisons to realize that the D was not there which means I deleted 24 extra control files that were needed by other programs that would be run either manually or in enterprise scheduler. When you delete a file on VMS it is GONE. POOF. No recycle bin to retrieve it from. So, luckily for me the VMS systems admin was in her office and we used this as a training experience for James to do a restore from remote tapes to the disk. That mistake took us 60 minutes to fix. THAT is why it is important that we pay attention to every single keystroke when we are on the system. Does the payroll have any significance to you as you think about these processes? Those mistakes can be very costly to everyone in involved. Whew....
So, with all of that in mind there has to be a better solution to ringing the bell millions of times per day. I will be trying to figure out a way to talk the boss into having a business hours OPEN policy as long as someone is in the computer room. If we are not in the computer room then we will lock the door on our way out and then they will have to go to the receptionist and have us paged. Anything has to be better than what we are currently doing. Amen??
Peace OUT....

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